Privacy Policy
How we collect, use, and protect your information
Last Updated: August 2026
1. Introduction
365 Dump Trailer Rentals ("we," "our," or "us") operates the website 365trailerrentals.com and provides dump trailer, car hauler, and junk removal rental services throughout the Dallas-Fort Worth Metroplex. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Place a rental booking (name, email, phone number, billing address, delivery address)
- Upload identification documents (driver's license front and back) as part of our rental verification process
- Fill out a contact form or request a quote
- Communicate with us via phone, email, text, or chat
- Leave a review or testimonial
Payment Information
Payment processing is handled securely by Stripe, a PCI-compliant third-party payment processor. We do not directly store your credit card number, debit card number, or bank account details on our servers. Stripe's privacy policy governs the handling of your payment data.
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device type, browser type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent on pages, and navigation patterns
- Referring website or search terms that brought you to our site
We use cookies and similar tracking technologies (including Google Analytics) to collect this information for the purpose of improving our website and understanding how visitors use it.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your rental bookings
- Verify your identity (via submitted driver's license) before releasing rental equipment
- Communicate with you about your booking, delivery, and pickup
- Send booking confirmations, receipts, and rental reminders
- Process payments and refunds (via Stripe)
- Respond to your inquiries and provide customer support
- Improve our website, services, and customer experience
- Send promotional offers or updates (only with your consent; you can opt out at any time)
- Comply with legal obligations
4. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. These include:
- SSL/TLS encryption on all website pages (HTTPS)
- PCI-compliant payment processing through Stripe
- Access controls limiting employee access to personal data on a need-to-know basis
- Secure storage of uploaded identification documents
While we take reasonable measures to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Driver's License Information
We collect images of your driver's license (front and back) solely for the purpose of verifying your identity before releasing rental equipment. This information is:
- Stored securely on our website's hosting infrastructure
- Accessible only to authorized personnel involved in order fulfillment
- Retained for a reasonable period after the rental is completed for liability and record-keeping purposes
- Never sold, shared with third parties for marketing, or used for any purpose other than identity verification
6. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
- Service Providers: With trusted third-party providers who assist in operating our business (Stripe for payments, email/SMS providers for notifications, website hosting). These providers are contractually obligated to protect your data.
- Legal Requirements: When required by law, court order, or governmental regulation.
- Business Protection: To protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
7. Cookies & Tracking
Our website uses cookies and similar technologies including:
- Essential cookies: Required for the website to function (login, cart, checkout)
- Analytics cookies: Google Analytics to understand website usage patterns
- Advertising cookies: If Google Ads or Facebook Pixel is active, for ad targeting and conversion tracking
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website, particularly the booking/checkout process.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, Stripe, social media platforms). We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it.
10. SMS/Text Message Communications
By providing your phone number and opting in to receive text messages from 365 Dump Trailer Rentals, you consent to receive SMS/MMS messages related to your rental booking, including:
- Booking confirmations and reminders
- Delivery and pickup scheduling updates
- Payment receipts and rental status notifications
- Follow-up messages after your rental (including review requests)
Message frequency varies. Message and data rates may apply depending on your mobile carrier plan. You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.
We will never sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely for communications directly related to your rental with 365 Dump Trailer Rentals.
By opting in, you acknowledge that text messages may be sent using an automated system. Consent to receive text messages is not a condition of purchasing any goods or services.
Carriers are not liable for delayed or undelivered messages.
For questions about our SMS program, contact us at 365dumptrailerrentals@gmail.com or call (469) 429-0218.
11. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data (subject to legal retention requirements)
- The right to opt out of marketing communications at any time
To exercise any of these rights, contact us at 365dumptrailerrentals@gmail.com or call (469) 429-0218.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Business: 365 Dump Trailer Rentals
- Address: 3340 Northwood Ln, Plano, TX
- Phone: (469) 429-0218
- Email: 365dumptrailerrentals@gmail.com
- Website: 365trailerrentals.com